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Appointments

Consultations are by appointment only. We offer appointments with GPs, nurses and health care assistants.

You can make an appointment by using the online booking service, by phone, or in person at the practice.

To use the online booking service, you will need a password. This can be issued by the practice on production of photo identification (passport or photo driving licence). Once you have a password you will be able to book and cancel appointments online. Click here for more details about registering.

You can make an appointment anytime up to 4 weeks in advance.

Cancelling an Appointment

If you want to cancel your appointment you can use the online booking service, or call the practice. Please give us as much notice as possible, as someone else will be able to use the appointment.

If you are late for your appointment by more than 10 minutes, you may be asked to re-book. We will do our very best to see you on time, but when people arrive late, it can mean the GP is no longer running to time.

If you have more than one problem to discuss, or feel you will need a lot of time with the GP, please book a double appointment. This will enable your problem to be dealt with adequately.

Please be aware that we can only see one person in an appointment. If more than one family member needs to be seen, please book an appointment for each person.

Late Evening and Saturday Appointments

We appreciate that some people may not want to take time off work in order to come to the surgery. Our early morning appointments start at 08:30 and are bookable up to 4 weeks in advance. We offer late evening appointments which can be booked up to 4 weeks in advance; our last appointment is at 19:50. You can also book an appointment to see a doctor on Saturday morning.

Telephone Consultations

We offer a telephone consultation service every day. To speak to a GP, simply call the practice. Please tell the receptionist the nature of the call so that the GP who rings you can be prepared and prioritise their calls. You will be asked to leave a number where you can be contacted and the GP will call you back, usually before or during the next surgery.

You can request a specific GP, but if he or she is not available, another GP will be offered. If you prefer to wait until your chosen GP is available, you will be informed as to when that will be. If your call is urgent, you may be contacted by the duty doctor rather than your chosen doctor, to enable your call to be returned quickly.

The nurses are also available for telephone consultations which are booked in the same way.

If you wish to enquire about the results of a blood sample, urine or stool test, or an X-ray, please ask for a telephone consultation with the nurse in the first instance. Please note that if you have registered for online Medical Records you will be able to see results on your record without having to ring to check if the results are back.

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